Buyers give an estimated buy time based on how many items you have and how busy the store is. Normally the buy time ranges from 20-30 minutes, but when we are busy or buyers are working on multiple purchases, the process can take 60+ minutes. For the most accurate estimation, we suggest you call ahead.
Why do I sometimes get low offers on expensive items?
Our pricing software guides us as to what we should offer for specific items. It proposes an amount that will benefit the customer selling to us, by giving as much compensation for the items as possible, while maintaining a price point that allows other customers to get the financial break they need on the quality items we provide. There is never any obligation associated with our offers. We do what we can to keep our concept a win-win-win for all parties involved.
Why are even high quality items sometimes turned away?
Even a high-quality item can be turned away when we are over-stocked in that specific category, or when the item is not in high demand within our customer base. If you have a question, be sure to ask the buyer.
What happens to my items if I choose to donate them?
We work with multiple charities in our community. We also have a charity account for customers who prefer to donate their pay-out to one of our local partners. Your donated items/pay-outs will always benefit a charity in our community.
How do I get more money for my items?
There are several ways to increase the amount you earn when you bring in your items. Read the 'Selling to Uptown' page on this site.
How many items can I bring in at one time?
If you have a large number of items to be appraised, we suggest you plan for a longer buy time.
Can I sell back items that I bought from Uptown?
Most items may be sold back to Uptown Cheapskate if they are still in great condition and fit our store’s needs.
If I choose store credit, will it ever expire?
Store credit can be used for up to three years. After that point, your account is subject to a monthly maintenance fee, as allowed by law. If you are concerned about your store credit expiring, call us and ask any questions you may have. Store credit cannot be transferred between locations. Find store contact information on the Stores page.
Can store credit be used at any Uptown Cheapskate location?
Your credit is directly linked to the sales system in the store location where it was earned and is not transferrable.
What sizes do you accept?
We generally accept women’s size 0-18 or XS – 2XL, and men’s size XS-2XL